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Camera Japan Policies

 

Click any of the policy titles below to view the full details on the corresponding page.


• Seller Information 

 

Contains our business details, contact information, payment terms, shipping information, and return conditions.


• Shipping Policy

 

Information on shipping methods, delivery times, and international shipping coverage.


• Return & Refund Policy

 

Details on our return process, conditions, and time limits.


• Payment Policy


Accepted payment methods, currencies, and payment timing.


• Packing Policy

 

How we prepare and pack products for safe international delivery.


• Cookie Policy

 

How we handle personal information, cookies, and customer data.

🏪Seller Information


🏷️ Store Name: Camera Japan

👤 Sole Proprietor: Shoji Kato 

📍 Business Address: Ultimate Meieki 1st, 3-4-10 Meieki, Nakamura-ku, Nagoya City, Aichi Prefecture 450-0002, Japan

📞 Phone Number: +81 90-6997-8087

📧 Email Address: contact@camerajapan.shop


💵 Selling Prices

All product prices are listed in USD and are displayed clearly on each product page.


Free international shipping from Japan is included. Import duties, taxes, and customs fees, if applicable, are the buyer’s responsibility.


⏱️ Delivery Time

Orders are dispatched within 1–3 business days after payment confirmation. Actual delivery times vary depending on the destination country and delivery area. Please refer to our Shipping Policy for estimated delivery times.

 

💳 Payment Method and Timing

We accept payments via credit card (Stripe) and PayPal. Payment is due at the time of order.

 

🔄 Return & Refund Policy

Please contact us within 14 days of receiving the item if it has an initial defect, was damaged during shipping, or if you received an incorrect item.


Returns and refunds are accepted only in these cases. For approved returns, Camera Japan will cover reasonable return shipping costs. Please do not return the item before receiving return instructions from us.


📷 Defective or Incorrect Products

We will provide a refund for items reported within 14 days of receipt if they have an initial defect, were damaged during shipping, or if an incorrect item was received. Exchanges are not available.

 

🌏 International Sales Notice

This store sells exclusively to overseas customers. We do not ship within Japan.

📦 Shipping Policy –
Free International Shipping

 

🚚 Shipping Method


All orders are shipped from Japan via Japan Post.


Japan Post EMS (Express Mail Service) is our standard shipping method. If EMS is not available for the destination country or region, we may ship the order via Japan Post International Parcel, subject to service availability and postal restrictions.


Shipments include tracking and applicable compensation coverage in accordance with Japan Post’s terms and conditions.

A tracking number will be provided by email after your order has been dispatched.
 

💵 Shipping Fees 


We offer free international shipping on all orders to eligible destinations.


No additional shipping fee will be charged at checkout for eligible destinations.


Please note that import duties, taxes, customs clearance fees, and other charges imposed by the destination country are not included and are the responsibility of the buyer.
​

🔋 Battery, Memory Card & Charger Policy


Batteries and memory cards are not included.


Battery chargers may or may not be included depending on the individual product.


Please check the “Included Items” section on each product page before purchase.


🌏 Available Shipping Destinations


Camera Japan currently accepts orders for delivery only to the countries and territories listed below.


Japan Post EMS is our standard shipping method. For selected destinations where EMS is unavailable, orders are shipped via Japan Post International Parcel by air.


Shipping availability is subject to Japan Post acceptance, applicable postal restrictions, and local delivery conditions at the time of shipment.


Region / Countries

 

East Asia: China, Korea, Taiwan, Hong Kong, Macau, Mongolia

 

South & Southeast Asia: Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Vietnam

North America: Canada

 

Central America: Barbados, Costa Rica, Martinique, Mexico, Trinidad and Tobago

 

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Peru, Uruguay

 

Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

 

Middle East: Azerbaijan, Bahrain, Cyprus, Iraq, Israel, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates

Africa: Algeria, Côte d’Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Réunion, Senegal, South Africa, Tanzania, Tunisia, Uganda

 

Oceania: Australia, New Zealand, Papua New Guinea, Solomon Islands

​

📦 International Parcel Destinations


For the selected countries and territories listed below, Japan Post EMS is unavailable, but shipping is available via Japan Post International Parcel by air.

Asia: Afghanistan, Armenia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan

Europe: Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Kosovo, Montenegro, Serbia, Vatican City

​

Caribbean & Central America: Antigua and Barbuda, Aruba, Bahamas, Belize, British Virgin Islands, Cayman Islands, Curaçao, Dominica, Dominican Republic, Grenada, Montserrat, Nicaragua, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sint Maarten, Turks and Caicos Islands

South America: Falkland Islands, Suriname

Africa: Angola, Benin, Chad, Democratic Republic of the Congo, Equatorial Guinea, Eritrea, Guinea, Guinea-Bissau, Liberia, Malawi, Mauritania, Mozambique, São Tomé and Príncipe, Seychelles, Sierra Leone, Saint Helena

Oceania: French Polynesia, Kiribati, Nauru, New Caledonia, Pitcairn Islands, Samoa, Tonga, Tuvalu, Vanuatu, Wallis and Futuna
 

⚠️ Important Shipping Notice
 

We accept orders only for the eligible countries and territories listed on this website.


Orders are normally shipped via Japan Post EMS. For the selected destinations listed under “International Parcel Destinations,” Japan Post International Parcel by air will be used.


Shipping may be delayed or become unavailable due to armed conflict, natural disasters, customs restrictions, postal disruptions, transportation conditions, changes in Japan Post service availability, or other circumstances beyond our control.


If shipment cannot be arranged by any available method after an order has been placed, we will contact the customer and cancel the order. A full refund will be issued to the original payment method.
 

⏱️ Handling Time


Orders are normally processed and dispatched within 1–3 business days after payment confirmation.


Orders may also be processed and dispatched on weekends, depending on Japan Post counter operating hours and Japanese public holidays.

​
🚚 Estimated Delivery Times

The estimates below begin after the order has been dispatched and do not include the 1–3 business-day handling period.

 

East Asia: 4–8 business days

 

South & Southeast Asia: 5–17 business days

 

North America: 6–18 business days

 

Central America: 11–18 business days

 

South America: 15–20 business days

 

Europe: 9–15 business days

 

Middle East: 13–18 business days

Africa: 15–20 business days

 

Oceania: 11–15 business days

Japan Post International Parcel:
 

10–30 business days, depending on the destination and local postal conditions.


International Parcel delivery may take longer than 30 business days in some countries or territories due to customs clearance, local postal operations, transportation routes, or other circumstances beyond our control.

 

📌 Delivery times are estimates only and are not guaranteed.


Delays may occur due to customs clearance, local postal conditions, transportation disruptions, weather, public holidays, peak

seasons, or other circumstances beyond our reasonable control.


Delays are more common during the year-end holiday season.


🛃 Import Duties, Taxes, and Customs Fees


Import duties, VAT, sales taxes, customs clearance fees, brokerage fees, or other charges may be imposed by the destination country or territory.


These charges are not included in the product price and are the buyer’s responsibility.


Camera Japan cannot determine or collect these charges in advance unless expressly stated at checkout.


Please contact your local customs authority for further information before placing an order.
 

📦 Items Damaged During Shipping


If your item arrives damaged, please contact us as soon as possible.


Please keep the following items:

  • The damaged item

  • The shipping box

  • All packaging and cushioning materials

  • The shipping label

  • All included accessories


Please also take clear photographs of the damaged item, the shipping box, the packaging materials, and the shipping label.

You may be required to present the item and its packaging to your local postal operator for inspection and to complete a damage report.


Please cooperate with any procedures required by the postal operator so that we can submit or support a compensation claim.


Do not discard the item or packaging, and do not return the item before receiving instructions from Camera Japan.
 

⏳ Lost or Delayed Shipments


If tracking information has not been updated for an extended period or the shipment appears to be lost, please contact us.


Camera Japan will review the tracking information and, where appropriate, submit an inquiry to Japan Post.


Postal investigations may take time and are conducted in cooperation with Japan Post and the postal operator in the destination country.


Camera Japan is not responsible for delays caused solely by customs procedures, local postal conditions, transportation disruptions, or other circumstances beyond our reasonable control.

However, we will assist with postal inquiries and valid claims for loss or damage in accordance with this policy.


🚫 Incorrect Addresses, Unclaimed Items, and Refused Delivery


Customers are responsible for providing a complete and accurate delivery address.


Please contact us immediately if you notice an address error before the order has been dispatched.


If a shipment is returned because of an incorrect or incomplete address, refusal of delivery, failure to complete customs procedures, or failure to collect the item, any actual return shipping charges, customs charges, or reshipping costs may be deducted from the refund or charged before reshipmet.

🔄 Return & Refund Policy


At Camera Japan, we aim to provide clear and fair procedures for eligible returns and refunds.


📦 Return Eligibility


Returns and refunds are accepted only in the following situations:

  • The item has an initial defect

  • The item was damaged during shipping

  • An incorrect item was received


To request a return or refund, please contact us within 14 days of receiving your order at:

contact@camerajapan.shop


Please include:

  • Your order number

  • A detailed description of the issue

  • Clear photographs or videos showing the issue, where reasonably possible

  • Photographs of the item, packaging, shipping box, and shipping label if the item was damaged during shipping


Requests made more than 14 days after delivery may not be accepted.
 

✅ Return Approval and Instructions


Please do not return an item before receiving approval and return instructions from Camera Japan.


Once your request has been reviewed and approved, we will provide instructions regarding the next steps and, where applicable, the return shipping method.


We do not include a prepaid return label in the package or provide one for download.

For approved returns involving an initial defect or an incorrect item, Camera Japan will cover reasonable return shipping costs that have been approved in advance.


Please retain your shipping receipt and provide proof of the actual return shipping cost.


Return shipping costs incurred without prior approval may not be reimbursed.
 

📦 Items Damaged During Shipping


If your item arrives damaged, please contact us as soon as possible and keep:

  • The damaged item

  • The shipping box

  • All packaging and cushioning materials

  • The shipping label

  • All included accessories


Do not discard the item or packaging and do not return the item before receiving instructions from Camera Japan.

You may be required to present the item and its packaging to your local postal operator for inspection and to complete a damage report.


Please cooperate with any procedures required by the postal operator so that Camera Japan can submit or support a compensation claim.


Depending on the circumstances and the requirements of the postal operator, a physical return may not be required until the postal investigation or inspection has been completed.

💰 Refunds


Once an approved returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.


Camera Japan will normally initiate the refund promptly after approval. Depending on the payment provider or card issuer, it may take approximately 5–10 business days for the refund to appear in your account.


For approved claims involving an initial defect, damage during shipping, or an incorrect item, the refund may include reasonable return shipping costs approved by Camera Japan in advance.


Original shipping charges are not separately refundable because standard shipping is provided free of charge.
 

🔄 Exchanges


Exchanges are not available.


Approved claims will normally be handled by refund rather than replacement.

​​

❌ Non-Returnable Cases


Returns and refunds are not accepted for:

  • Change of mind

  • Ordering the wrong item

  • Personal preference regarding appearance, size, weight, color, design, or handling

  • Compatibility issues that were not confirmed before purchase

  • Language availability when disclosed on the product page

  • Missing batteries, memory cards, or chargers when their absence was clearly disclosed

  • Cosmetic wear, scratches, discoloration, or other signs of prior use that were disclosed in the product description or photographs

  • Minor differences that do not affect normal operation

  • Damage caused after delivery by misuse, accident, improper storage, unauthorized repair, modification, or use of incompatible accessories


This exclusion does not apply to an initial defect or condition materially different from the product description.
 

📋 Return Condition


Returned items must include all accessories and other items originally included in the package unless Camera Japan instructs otherwise.


Items should be packed securely to prevent additional damage during return shipping.


Camera Japan may reduce or deny a refund if the item is returned with damage caused after delivery, missing included items, or damage caused by inadequate return packaging, except where prohibited by applicable mandatory law.
 

📩 Contact Us


Please contact us before returning any item or if you are unsure whether your order is eligible for a return or refund.

Email: contact@camerajapan.shop


We usually reply within 24–48 hours (Japan time).

​

💳 Payment Policy


We accept secure online payment methods and require full payment at the time of purchase.

 

💳 Accepted Payment Methods

​

  • Major credit cards (Visa, MasterCard, American Express)

  • PayPal

All transactions are processed securely through trusted payment providers.

 

🕒 Payment Timing

​

  • Full payment is required at the time of order placement.

  • Orders will not be shipped until payment has been successfully confirmed.

 

💲 Currency and Fees

​

  • All prices are listed in USD unless otherwise specified.

  • We do not charge any additional handling or payment processing fees.

  • However, your bank or credit card provider may apply international transaction fees, depending on your location.

 

📌 Additional Notes

​

  • We do not offer "cash on delivery" or "pay later" options.

  • If your payment fails or is flagged for verification, your order may be delayed or canceled.

📦 Packing Policy


At Camera Japan, we take great care to ensure that each order is packed securely and arrives safely at its destination.
 

📦 Packaging Standards


We use sturdy cardboard boxes suitable for shipping fragile electronic equipment.
Each item is carefully packed with protective cushioning to reduce internal movement and help prevent damage during international transit.
 

✈️ Packaging for International Shipping


Our packaging is suitable for international transportation via Japan Post EMS or International Parcel.
We prepare each shipment in accordance with applicable postal, customs, and international shipping requirements.
 

⚠️ Note About Original Packaging

​
• Original retail boxes are not included unless specifically mentioned in the product description.
• Each item is packed securely for international delivery, regardless of whether the original box is included.
 

📸 Example of Camera Packaging


Below are examples of the packaging materials we use to help ensure secure international shipping:
 

• Air cushioning to absorb external impact
• Bubble wrap to protect the camera body
• Sturdy reinforced cardboard boxes suitable for international transport


These materials are used to protect items during long-distance shipping from Japan.
Images reflect actual packaging methods used by Camera Japan.

🛡️ Cookie Policy


Effective Date: July 24, 2025

Camera Japan (“we,” “our,” or “us”) respects your privacy. This Cookie Policy explains how we use cookies and similar technologies when you visit our website at https://www.camerajapan.shop.
 

1. What Are Cookies?


Cookies are small text files stored on your device when you visit a website.


Cookies may be used to operate website features, remember your preferences, understand how visitors use the website, and measure the effectiveness of advertising.


Similar technologies, such as pixels, tags, and local storage, may be used for comparable purposes. In this policy, we refer to these technologies collectively as “cookies.”
 

2. Categories of Cookies We Use

Essential Cookies


Essential Cookies are necessary for the website to function properly.


These cookies may be used for core website functions, including security, identity verification, network management, shopping cart operation, checkout, payment processing, and remembering your cookie preferences.


Essential Cookies cannot be disabled through our cookie preferences panel.
 

Marketing Cookies


Marketing Cookies may be used to track visitors across websites, measure advertising effectiveness, and display relevant or personalized advertisements where permitted.


We may use services such as Google Ads for these purposes.
 

Functional Cookies


Functional Cookies enable enhanced website functionality, such as remembering visitor preferences, language settings, and other choices that improve the user experience.
 

Analytics Cookies


Analytics Cookies help us understand how visitors interact with our website, including which pages are visited and how visitors navigate the website.


We may use services such as Google Analytics and Wix Analytics for these purposes.


Non-essential cookies are used only where permitted by applicable law and according to your cookie preferences.
 

3. Why We Use Cookies


We may use cookies for the following purposes:

  • To operate, secure, and maintain our website

  • To provide shopping cart, checkout, and payment functions

  • To remember your choices and cookie preferences

  • To understand how visitors interact with our website

  • To improve our website, products, and services

  • To measure the effectiveness of our advertising

  • To provide relevant or personalized advertising where permitted
     

4. Consent and Legal Basis


Essential Cookies are used because they are necessary to operate the website and provide services requested by visitors.


Where required by applicable law, we will ask for your consent before using non-essential cookies, including Marketing Cookies, Functional Cookies, and Analytics Cookies.


You may accept, reject, or adjust non-essential cookie categories through our cookie preferences panel.


You may withdraw or change your consent at any time. Withdrawing your consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.
 

5. Third-Party Services


Our website is hosted and operated using Wix.


We may also use third-party services that place or access cookies, including:

  • Wix

  • Google Analytics

  • Google Ads

  • Other services identified in our cookie preferences panel


These third-party providers may collect and process information in accordance with their own privacy policies and terms.


The specific cookies used, their providers, purposes, categories, and retention periods may be displayed in the cookie preferences panel available on our website.
 

6. International Data Processing


Some third-party service providers may process information in countries other than the country in which you are located, including Japan and the United States.


Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.


For more information about how we collect, use, store, and disclose personal information, please see our Privacy Policy.
 

7. Manage Your Cookie Preferences


You can update your cookie preferences at any time by clicking the “Cookie settings” button displayed on our website.


The cookie preferences panel allows you to enable or disable Marketing Cookies, Functional Cookies, and Analytics Cookies.


Essential Cookies are required for the website to function properly and cannot be disabled through the cookie preferences panel.

After changing your preferences, click “Save” to apply your selections.


You may also manage or delete cookies through your browser settings. Please note that blocking or deleting Essential Cookies may affect certain website features, including shopping cart and checkout functions.
 

8. How Long Cookies Are Stored


Cookies may remain on your device for different periods of time.


Some cookies are deleted when you close your browser, while others may remain on your device until they expire or are manually deleted.


The storage period depends on the purpose and provider of each cookie. Information about specific cookies and their retention periods may be available through our cookie preferences panel.
 

9. Changes to This Cookie Policy


We may update this Cookie Policy when our use of cookies, website functions, service providers, or applicable legal requirements change.


Any changes will be posted on this page with an updated effective date.


Where appropriate, we may ask visitors to renew their cookie consent following material changes to our cookie practices.
 

10. Contact Us


If you have any questions about this Cookie Policy or our use of cookies, please contact us:


Camera Japan


Email: contact@camerajapan.shop


Address: Ultimate Meieki 1st, 3-4-10 Meieki, Nakamura-ku, Nagoya City, Aichi Prefecture 450-0002, Japan

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