top of page

Camera Japan Policies

 

Click any of the policy titles below to view the full details on the corresponding page.


• Legal Information (特定商取引法に基づく表記)
Contains our business details, contact information, and policies required under Japanese law.
当店の事業者情報、連絡先、日本の法律で義務付けられた記載事項を掲載しています。


• Shipping Policy
Information on shipping methods, delivery times, and international shipping coverage.


• Return Policy
Details on our return process, conditions, and time limits.


• Payment Policy
Accepted payment methods, currencies, and payment timing.


• Packing Policy
How we prepare and pack products for safe international delivery.


• Privacy Policy
How we handle personal information, cookies, and customer data.

Legal Information / 特定商取引法に基づく表記


Store Name（販売業者）: Camera Japan
Person in Charge of Sales（販売責任者）: Shoji Kato ／ 加藤 将史
Business Address（所在地）: Ultimate Meieki 1st, 3-4-10 Meieki, Nakamura-ku, Nagoya City, Aichi Prefecture 450-0002, Japan
（〒450-0002 愛知県名古屋市中村区名駅3丁目4-10 ユルティメ名駅1st）
Phone Number（電話番号）: +81 90-699-78087
Email Address（メールアドレス）: contact@camerajapan.shop


Selling Prices（販売価格）:
All product prices are listed in USD and are displayed clearly on each product page.
（全ての商品価格は米ドルで表示され、各商品ページに明記されています。）
Prices do not include shipping fees or any applicable import duties or taxes.
（価格には送料および輸入関税・諸税は含まれておりません。）

 

Delivery Time（商品引渡し時期）:
Orders are shipped within 3 business days after payment confirmation.
（ご入金確認後、3営業日以内に発送いたします。）

 

Payment Method and Timing（お支払方法と時期）:
We accept payments via credit card (Stripe) and PayPal. Payment is due at the time of order.
（クレジットカード（Stripe）およびPayPalによるお支払いに対応しております。お支払いはご注文時に確定いたします。）

 

Return & Refund Policy（返品・返金ポリシー）:
Please contact us within 7 days of receiving the item if there is a defect.
（商品に不具合があった場合は、到着後7日以内にご連絡ください。）
Returns are accepted only for defective items. The buyer is responsible for return shipping costs unless the item is defective.
（返品は不良品の場合に限り受け付けます。なお、不良品以外の返品にかかる送料はお客様のご負担となります。）

 

Defective Products（不良品の取り扱い）:
We will replace or refund defective items reported within 7 days of receipt.
（商品到着後7日以内にご連絡いただいた不良品については、交換または返金にて対応いたします。）

 

International Sales Notice（海外販売について）:
This store sells exclusively to overseas customers. We do not ship within Japan.
（当ショップは海外販売専用です。日本国内への販売・配送は行っておりません。）

📦 Shipping Policy – Free Worldwide Shipping

 

🚚 Shipping Method

All items are shipped internationally via Japan Post EMS (Express Mail Service).

EMS provides fast, secure delivery with full tracking and insurance.
A tracking number will be provided via email as soon as your item is shipped.

 

💵 Shipping Fees – Free Worldwide Shipping

We offer free international shipping on all items.

The shipping cost is already included in the product price, regardless of destination.
No additional shipping fees will be charged at checkout.

Shipping is currently available only to the following regions and countries via EMS (lithium battery-compatible destinations):

RegionCountries

 

Asia 1: China, Korea, Taiwan, Hong Kong

 

Asia 2: Bangladesh, Bhutan, Brunei, Cambodia, Malaysia, India, Singapore, Vietnam

 

North America: United States, Canada, Puerto Rico

 

Central America: Barbados, Costa Rica, Mexico

 

Latin America: Brazil, Uruguay

 

Europe: Austria, Belgium, Denmark, Estonia, Finland, France, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco,

 

North Macedonia, Netherlands, Poland, Slovakia, Slovenia, Switzerland, Ukraine

 

Middle East: Turkey, United Arab Emirates

 

Oceania: Australia, Fiji, New Zealand, New Caledonia

 

⚠ Shipping is only available to the countries listed above.
Due to international postal regulations on lithium battery transport, Japan Post EMS does not currently deliver to other countries.

 

⏱ Handling & Delivery Time

Orders are typically processed and shipped within 1–3 business days (Monday to Friday) after payment confirmation.

The total delivery time includes both handling and shipping, and may vary by region.

Estimated delivery times (all in business days):

RegionEstimated Delivery Time

 

Asia1: 4–8 business days

 

Asia2: 5–17 business days

 

North America: 6–18 business days

 

Central America: 11–18 business days

 

Latin America: 15–20 business days

 

Europe: 9–15 business days

 

Middle East: 13–18 business days

 

Oceania: 11–15 business days

 

📌 Delivery times are estimates and may vary due to customs clearance or local postal conditions.
Please note that delivery delays are more common during the December holiday season.

 

🧾 Import Duties & Customs Fees

Import duties, VAT, and customs clearance fees may apply depending on your country’s regulations.

These costs are not included in the product price and are the buyer’s responsibility.

For example, EU countries typically charge Value-Added Tax (VAT) and customs duties upon delivery.

Please consult your local customs office for details before placing an order.

 

⚠ Additional Notes

  • All orders are shipped after full payment is confirmed.

  • EMS shipping includes insurance and tracking for all destinations.

  • Camera of Japan is not responsible for customs delays or other issues once the item has been shipped.

  • Shipping charges are not added at checkout, as all delivery costs are already included in the listed price.

🔄 Return Policy

At Camera Japan, we strive to ensure customer satisfaction by offering clear and fair return procedures for eligible cases.

 

📦 Return Shipping

Returns are accepted only in the following situations:

  • Initial defects (e.g. the camera does not power on)

  • Damage during shipping

  • Incorrect items received

To initiate a return, please contact us at:
📧 contact@camerajapan.shop
within 7 days of receiving your order.

We accept returns only if contacted within 7 days after delivery.

Please include the following in your message:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging, if possible

Once your return is approved, we will send you detailed return shipping instructions.

Please note:
We do not include a return label in the package or provide one for download.
If the return is due to our error (e.g., initial defect or wrong item), we will refund the return shipping cost after receiving and inspecting the item.

In such cases, please retain your shipping receipt and inform us of the return shipping cost at the time of return.

 

💰 Refunds

  • Refunds will be processed within 5–10 business days after we receive and inspect the returned item.

  • If the return is approved due to an initial defect or shipping error, the refund will also include the return shipping cost.

 

❌ Non-Returnable Cases

We do not accept returns for:

  • Change of mind

  • Incorrect purchases

  • Customer preference (e.g. size, weight, color)

 

📌 Address Accuracy

Please ensure the shipping address you provide is complete and accurate.
Camera Japan is not responsible for delivery issues caused by incomplete or incorrect addresses.

 

🔗 Optional Notes

If you have any concerns about your order or would like to confirm return eligibility before shipping, please contact us.
We aim to respond within 1–2 business days.

​

💳 Payment Policy

We accept secure online payment methods and require full payment at the time of purchase.

 

🧾 Accepted Payment Methods

  • Major credit cards (Visa, MasterCard, American Express)

  • PayPal

All transactions are processed securely through trusted payment providers.

 

⏱ Payment Timing

  • Full payment is required at the time of order placement.

  • Orders will not be shipped until payment has been successfully confirmed.

 

💲 Currency and Fees

  • All prices are listed in USD unless otherwise specified.

  • We do not charge any additional handling or payment processing fees.

  • However, your bank or credit card provider may apply international transaction fees, depending on your location.

 

📌 Additional Notes

  • We do not offer "cash on delivery" or "pay later" options.

  • If your payment fails or is flagged for verification, your order may be delayed or canceled.

📦 Packing Policy

At Camera Japan, we take great care to ensure that each order is packed securely and arrives safely at your destination.


📦 Packaging Standards

We use sturdy cardboard boxes that are suitable for shipping fragile electronics.
Each item is carefully packed with protective cushioning to prevent internal movement and potential damage during international transit.


✈ International Shipping Compliance

Our packaging complies with Japan Post EMS standards and is suitable for long-distance air transport.
We ensure that our packing methods are compliant with international customs requirements and appropriate for delivery to a wide range of global destinations.


⚠️ Note About Original Packaging

  • Original retail boxes are not included unless specifically mentioned in the product description.

  • Every item is packed with maximum protection, even without the original box, to ensure safe delivery.


📸 Example of Camera Packaging

Below are examples of the packaging materials we use to ensure secure and compliant international shipping:

  • Air cushioning for external impact absorption

  • Bubble wrap to protect the camera body

  • Reinforced cardboard boxes approved for EMS transport

These materials are used to safeguard items during long-distance shipping from Japan.

Images reflect the actual packaging methods used by Camera of Japan.

Privacy Policy Regarding Cookies

Effective Date: [Insert Date]

Camera Japan ("we", "our", or "us") values your privacy. This policy explains how we use cookies and similar technologies when you visit our website (https://www.camerajapan.shop).

1. What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help improve your browsing experience and allow us to analyze site traffic and usage.

2. Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality (e.g., shopping cart, secure login).

  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

  • Advertising Cookies: Used by third-party services like Google Ads to display personalized ads.

3. Why We Use Cookies

We use cookies for the following purposes:

  • To operate and maintain our website

  • To understand visitor behavior and improve our services

  • To deliver relevant advertisements to users based on browsing behavior

4. Third-Party Services

We may use third-party services that place their own cookies, such as:

  • Google Analytics

  • Google Ads / YouTube

  • Meta (Facebook) Pixel

These services may collect information in accordance with their own privacy policies.

5. How to Control Cookies

You can manage or disable cookies in your browser settings. You may also opt out of specific third-party cookies by visiting:

Please note that disabling cookies may affect certain features of the website.

6. Contact Us

If you have any questions about our cookie usage, please contact us at:

Camera of Japan
Email: contact@camerajapan.shop
Address: Ultimate Meieki 1st, 3-4-10 Meieki, Nakamura-ku, Nagoya, Aichi 450-0002, Japan

### Manage Your Cookie Preferences

You can update your cookie settings at any time to control which types of cookies you allow on this site. Click the button below to reopen the cookie preferences panel.

If the settings panel does not appear, please refresh the page and try again.  
Your privacy is important to us, and we appreciate your understanding.
 

bottom of page